Warranty

Our company solemn promise: The whole warranty for 12 months, except for wearing parts.

Machine warranty 12 months refers to the machine from delivery to the customer within 12 months due to manufacturing defects caused by the quality of the machine itself, we will give you a free warranty.

● Vulnerable parts warranty items:

a. The plastic head of torpedo, plastic ring of torpedo, plastic gasket of torpedo, nozzle, nozzle flange, heating ring, relays and seals warranty for 6 months;

b.Platen warranty: warranty period for two years;

c. Tie-bar warranty: warranty period of two years;

d. Screw and barrel warranty period of 6 months;

e. Other parts not specified in the warranty period generally guarantee for 12 months.

 To the machines which are over the warranty period, we only charge reasonable fees for the replacement of spare parts.

● Not free warranty items:

a. Malfunction or damage caused by non-product working environment (eg overheating, low humidity, unstable or unstable power supply);

b. Failure or damage caused by incorrect or improper use, storage, maintenance and operation of the product not according to the instructions;

c. Due to accidental or human factor causes (including operational errors, scratches, handling, bump, improper plug, foreign objects fall, rodents, pests, etc.)

d. Without the company's after-sales service personnel agree, customer make unauthorized disassemble;

e. Corrosion and damage to the appearance of the machine due to improper storage of the machine;

f. Failure or damage due to force majeure  (eg earthquake, fire, lightning strike, etc.);

g. Exceeds the warranty period.

ont-kerning:0pt'>e. Other parts not specified in the warranty period generally guarantee for 12 months.

 

 

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